Hirsh Health Sciences Library IT Services supports all of the computing needs of the library in conjunction with other Tufts University departments. Hirsh Health Sciences Library IT Services encompasses the Library Systems Office and the Library IT Service Desk. The Library Systems Office configures and maintains all computers in the library, its computer labs, the Multimedia Resource Center (MRC) classroom, and at security desks and other public locations throughout the Sackler building. The Library IT Service Desk provides computer support and Active Directory and email account administration to the all clinical faculty and students of the Boston Campus.
The role of the Head of Library IT is to support the computing needs of the Hirsh Health Sciences Library. The Head of Library IT is the primary consultant on technology and information resource design for the library and, as the primary technical liaison for the library.
The Head of IT:
* Provides oversight for relevant technical projects;
* Administers and maintains the library computers, servers, and network;
* Supports library staff and patrons in the use of software, hardware, networking, and printing;
* Supervises two full time staff of the Library Systems Office (LSO) and part-time student workers, and oversees the Library IT Service Desk.
Bachelors Degree with 3-5 years of related experience. Must be A+ certified. Strong knowledge of Microsoft Office 2010, Windows XP, Windows 7, and Mac OS X operating systems, Active Directory, and Group Policy. Ability to lift 50 lbs with or without accommodation. Ability to meet deadlines and be responsive in handling urgent computer/network situations, Strong problem-solving skills and attention to detail. Experience troubleshooting PC desktops and laptops, software, hardware, Microsoft Office suites, email, printers, and peripherals. Strong interpersonal and customer service skills as demonstrated by a professional demeanor. Ability to establish and maintain cooperative working relationships with supervisor, other departments, and colleagues. Provide technical support in a rapidly changing environment to a diverse clientele with varying degrees of technical skill levels.
Basic understanding of TCP/IP networking. Familiarity with Help Desk software, such as Service-now.Familiarity with centralized computing. Experience using virtualization.Understanding of LANDesk, Apple Remote Desktop, or similar applications. Deep understanding of Active Directory and Group Policy. Ability to package software for automated deployment. Familiarity with ITIl V3 Framework (certification preferred)
Special Work Schedule Requirements:
This position is on-call for network and printing issues during off hours. ?
Apply online here (job number 1172).