Opening Date: February 24, 2012
Closing Date: Open Until Filled
Developmental Salary Range (CL 25): $40,145 – $49,785
With Full Performance Potential to: $65,293
The Circuit Library of the U.S. Court of Appeals for the Eleventh Circuit is accepting applications
for the position of Technology Specialist. This is a temporary position for one year and one day,
with the potential to become a permanent position. The duty station will be the Federal Courts
Library, Miami, Florida. The incumbent will serve as the library technician for the Federal Courts
Library, James Lawrence King Building, in Miami. Persons interested in applying for this position
should submit a cover letter and resume highlighting knowledge, skills, experience and
qualifications as they pertain to this position to:
Cheryl Vessels
Human Resources Manager
Eleventh Circuit
United States Court of Appeals
56 Forsyth Street, NW
Atlanta, Georgia 30303
The selected candidate will be subject to a background check as a condition of employment.
Reimbursement for expenses associated with interview(s) andlor relocation is not available.
The Technology Specialist reports to the Manager of Desktop Support for information technology
(IT) functions, and to the Circuit Librarian for Library functions, and performs technical services for
both internal library staff and court persoirnel. This is a new position created to perform end user
support activities in chambers and all court units of the circuit court (local and remote locations in
Alabama, Florida, and Georgia). The position will provide help desk, technical, and end user
support and for performing all automation support services necessary to assist local end users in the
performance of their jobs.
DUTIES AND RESPONSIBILITIES: Test and evaluate software based on the Library’s and
court’s needs and goals. Assist with providing support and training in basic software applications
(e.g. Microsoft Office) and web resources to Library and court staff. Answer IT help desk telephone
and record calls for service; perform routine troubleshooting to correct customer’s problem and
follow up until solution is found. Recommend or perform remedial actions to correct problems.
Respond to inquiries concerning systems operation and diagnoses system hardware, software and
operator problems. Instruct users in use of equipment, software and provide manuals as needed.
Inspect personal computer equipment; prepare computer systems and peripherals for delivery to end
users. Coordinate the repair and/or replacement of computer equipment such as computers, printers,
or fax machines. Load, install or assist in installation of hardware and peripheral components such
as monitors, keyboards, printers, and disk drives. Coordinate set-up and troubleshooting of audio
visual equipment for teleconferences, presentations, and courtroom sessions. Develop and support
online solutions to delivery of the Library’s information services. Travel within the Eleventh
Circuit (Alabama, Florida, Georgia) and to remote sites as needed to provide automation support.
REQUIRED QUALIFICATIONS: A Bachelors Degree with at least one year of library
experience preferred and a minimum of two years experience troubleshooting, repair and
installation of automation hardware and software; familiarity with online research (including Lexis,
Westlaw and the Internet) and familiarity with both print and electronic resources; familiarity with
instructional technology, general knowledge of library systems, current trends, and emerging
technologies; ability to troubleshoot and come up with creative solutions; excellent organizational,
interpersonal and communication skills, including ability to assist in making presentations,
conducting training sessions, and working in a team environment. Some travel may be required.
Ability to lift and move equipment up to 50 pounds is required. Applicant must be a United States
citizen or eligible to work for the federal government.
PREFERRED QUALIFICATIONS AND SKILLS:
General understanding of digital library policies and best practices.
Knowledge of computer processes and hardware/software capabilities, including desktop
operating systems and common desktop applications.
Knowledge of word processing software and ability to adapt it to local needs.
Knowledge of WordPerfect and Microsoft Office products: Word, Excel, PowerPoint,
Publisher.
Skill in assisting with training and/or instructing court personnel in relevant hardware and
software programs. This includes assisting with creating training resources, including tutorials.
Ability to communicate technical information effectively (orally and in writing) to end users.
Excellent organizational, verbal and written communication skills. Many of user interactions
are with remote users with varying technological skills.
Ability to work independently andlor with minimal supervision.
Ability to exercise good judgment regarding proper business attire.
Knowledge of using training software such as Captivate and web based applications.
Experience working in a library and/or a technical Information Technology department.
Experience with content management system such as Drupal.
Ability to handle multiple priorities.
Demonstrated ability to meet deadlines.
Aptitude for detail-oriented work.
Ability to comply with the Code of Conduct for Judiciary Employees and court confidentiality
requirements.
SPECIALIZED EXPERIENCE: Progressively responsible experience that provided knowledge
of the standards, terminology, trends, etc., in the area of library technology. Also, progressively
responsible experience that involved the repair and installation of automation hardware and
software.