LIS 675-OL Evaluation of Information Services
(FA 09 LIS 675-OL)

The principles of evaluation research will be applied to contemporary information management problems that have a leadership component. Building on Research for Managerial Leadership for LIS, this course covers the fundamentals of identifying and investigating problems relevant to information services delivery, including continuous quality improvement. Topics include obstacles and opportunities in evaluation research, systems models, and measurement concepts (inputs, outputs, outcomes). The course also explores the ways in which evaluation and measurement are integrated with planning activities and the challenges associated with communicating results to decision makers.