LIS 407-20 - Reference and Information Services - Fall 2009
(FA 09 LIS 407-20)

Saturday 1:15-4:15, Mount Holyoke Campus, Library 419
Covers reference services, searching, and sources. Introduces reference concepts and services, such as the reference interview, customer service, evaluating the reference collection, management, ethics, reference philosophy, service in different institutional settings and for diverse populations, and the assessment of reference services. Students learn how to search in digital and print sources, including full text information retrieval in subscription services and the freely available web. Students become familiar with over two hundred core, fundamental print and digital sources. Required course.